Case Study
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CHALLENGE:
To improve eLearning efficiency and effectiveness company-wide
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The Co-operators Group looks to eLearning as a strategic tool to improve organizational effectiveness
The Co-operators is Canada’s largest Canadian-owned, multiproduct insurer. It also provides its products and services through a network of 455 agents with 632 retail outlets and four call centres across Canada. The Co-operators has approximately 5,000 employees across all of its divisions, and about 1,500 who work within its agency network.
eLearn Campus was asked by The Co-operators Group to assess its current eLearning efforts, to determine organizational readiness to make greater use of eLearning, and to make specific recommendations to improve eLearning efficiency and effectiveness. Our findings are presented in an eLearning Strategy Roadmap. The Strategy Roadmap is a practical tool that drives new and better ways of doing eLearning.
The Strategy Roadmap helps Co-operators in the following ways:
- Galvanizes senior managers to agree on a new strategy for eLearning at the Co-operators
- Improve the resource allocation for eLearning
- Selection of a suitable Learning Management System
- Recruitment of eLearning professionals
- Improve internal eLearning design competencies
- Establish effective models of eLearning design that can be applied again and again
Strategy Roadmap Table of Contents (sample):
- Executive Summary
- About this eLearning Strategy Roadmap
- What is eLearning, anyway?
- Background
- Approach
- Current Reality
- Strategic Context
- Operational Reality
- What Does eLearning Have to Offer?
- Key Findings from Our Consultations
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- Stakeholders’ Take on Desired State
- Our Take on Desired State
- Some Best Practices That May Apply
- Sample Scenarios
- Managing the Transition
- Approach to Transition
- People and Processes
- Technology
- A Phased Transition
- Summary of Key Recommendations
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