Save Time and Money with Online Multimedia Training Support
for Your Clients
The more comfortable your clients are with using your software, the more productive they will be, and the more satisfied they will be with their overall experience. A satisfied client is more likely to be a long-term client, one who spreads positive word-of-mouth about your company and your products.
Traditional software training supports (PDF manuals, in-person courses, webinars, etc.) rarely provide your clients with exactly what they need and when they need it. These approaches typically provide clients with too much information that is difficult to absorb and apply effectively. Consequently, clients feel overwhelmed and frustrated. And with such traditional approaches to training support, your support lines are tied up dealing with functional “how to” questions in the use of the product instead of tackling real and pressing technical glitches and bugs.
Many smart software companies now turn to short, task-focused, online multimedia “how to” tutorials on the use of their products. These always-available, self-service tutorials ensure that your clients get software support exactly when they need it. This is the advantage of just-in-time training supports - timely and focused learning that is applied right away and therefore retained by the client.
Click here to view the In-person versus online training advantages and cost comparison table
How can eLearn Campus Help?
eLearn Campus specializes in the design and production of “how to” software tutorials. These narrated tutorials use screen captures, highlight cursor movement, call out key navigational elements, guide learners through various procedures, and highlight key concepts and tips along the way. Learners can pause, go back, and review tutorials at a pace comfortable to them and as often as they find necessary. We can also build in interactive exercises that allow learners to try certain procedures and receive instant feedback.
Click here to view Options for Providing Online Support Tutorials to your Clients
Contact us for more information, or to schedule a demo of our capabilities with respect to online software training.
Rick Nigol
Co-founder & Senior Consultant
eLearn Campus
rick@eLearnCampus.com
519-827-0241